REFUND & PAYMENT POLICY

1. INTRODUCTION

This Refund & Payment Policy establishes the terms and conditions related to billing, payments, refunds, and billing disputes for TuxlerVPN Mobile’s services.

This current Refund & Payment Policy controls over any older or conflicting refund wording in legacy in-app license text, help text, or app-store metadata, to the fullest extent permitted by law.

By purchasing a TuxlerVPN Mobile subscription, you agree to this policy, our Terms of Service, and all applicable laws governing digital payments.

While TuxlerVPN Mobile operates under Panamanian law, Android subscription checkout, payment collection, tax handling, cancellation, and the primary payment-fraud checks are handled by Google Play.

For mobile app subscriptions on Android devices, all payments will be processed via the Google Play Store and are subject to Google Play’s billing policies.

2. PAYMENT METHODS

TuxlerVPN Mobile accepts payments through the following methods:

• Google Play Billing (for Android mobile app purchases)

Important Notes:

• Payments made via Google Play Store must be managed directly through Google Play’s billing system.
• TuxlerVPN Mobile does not store or process payment details for Google Play purchases.

3. SUBSCRIPTION BILLING

3.1 Subscription Plans

TuxlerVPN Mobile offers:

• Free plans with limited access.
• Premium subscriptions sold through Google Play. The available billing periods, price, currency, taxes, and renewal terms are shown by Google Play before purchase.

All paid subscriptions provide access to premium features for the active subscription period.

3.2 Automatic Renewal

• For Android users: Subscription renewals and cancellations must be managed via Google Play Store account settings.

3.3 Price Adjustments

• TuxlerVPN Mobile reserves the right to adjust pricing for new subscriptions or renewals.
• If a price change affects your active Google Play subscription, you will receive a notification from Google Play before the renewal date.

4. REFUND POLICY

TuxlerVPN Mobile offers a 30-Day Money-Back Guarantee on eligible new Google Play subscription purchases.

4.1 Refund Policy for Google Play Store Purchases

Google Play subscription purchases are eligible for a refund within 30 days of the original purchase date. Refunds are processed in two stages depending on how soon you request one:

• Within 48 hours of purchase: You may request an automatic refund directly from Google via the Play Store (Order History → Request Refund). Google handles the refund without TuxlerVPN Mobile’s involvement.
• From 48 hours up to 30 days after purchase: Google will typically decline the automatic refund and direct you to contact the developer. Email [email protected] with your Google Play order ID and TuxlerVPN Mobile will issue the refund directly through the Google Play Console. There are no processing fees.

4.2 Non-Refundable Cases

Refunds are issued at TuxlerVPN Mobile’s discretion and may be declined if:

-The refund is requested more than 30 days after the original purchase date.

-There is evidence of clear abuse of the money-back guarantee, such as repeat refunders or users who have previously been refunded for the same product.

-Your access to the Service was suspended or terminated for violating our Terms of Service.

4.3 Your Statutory Rights

Nothing in this policy limits any mandatory consumer rights you may have under the laws of your country of residence, including any statutory right of withdrawal or cancellation. Where such rights apply, they operate in addition to the 30-Day Money-Back Guarantee described above.

5. HOW TO REQUEST A REFUND

5.1 Refund Requests for Google Play Store Purchases

For refunds on Android app purchases:

-Within 48 hours of purchase: Open the Google Play Store, go to Order History, select the TuxlerVPN Mobile purchase, and tap Request Refund. Google processes the refund automatically.

-From 48 hours up to 30 days after purchase: Email [email protected] with your Google Play order ID and a reply email address where we can contact you. TuxlerVPN Mobile will review the request and, where eligible under Section 4, issue the refund through the Google Play Console.

6. PAYMENT AND REFUND ABUSE

Google Play handles payment authorization, payment methods, failed charges, and primary payment-fraud review. TuxlerVPN Mobile does not receive card numbers, billing addresses, or full Google Play account details.

To protect the Service and the money-back guarantee, TuxlerVPN Mobile may review Google Play order IDs, purchase tokens/payloads, subscription status, refund history, app-instance identifiers, and support correspondence. We may decline a developer-issued refund or suspend access where there is evidence of clear abuse, repeated refund exploitation, subscription tampering, or violation of the Terms of Service or Acceptable Use Policy.

If you believe a billing or refund decision was incorrect, contact [email protected] with your Google Play order ID and a reply email address.

7. GOVERNING LAW & DISPUTE RESOLUTION

This Refund & Payment Policy is governed by Panamanian law.

-Users must first contact TuxlerVPN Mobile support for any disputes.

-If unresolved, disputes shall be settled through binding arbitration in Panama.

-Users waive the right to participate in class-action lawsuits.

For legal inquiries, contact [email protected]

8. CONTACT INFORMATION

If you have questions regarding payments, refunds, or billing disputes, contact us at:

Tuxler Digital Services Corp.

World Trade Center 200-B, Suite 157, Calle 53 Este, Marbella, PA, Republica de Panama

Email: [email protected]