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Frequently Asked Questions

Short answers to common questions about TuxlerVPN Mobile.

Jump to a section: General · Getting started · Plans and billing · Privacy and logging · Security and protocol · Acceptable use · Compliance · Support

General

What is TuxlerVPN Mobile?

TuxlerVPN Mobile is an Android VPN application distributed exclusively through Google Play, offered as a free Standard tier and a paid Premium tier. It is operated as a separate business and shares no accounts, billing, or infrastructure with any other product. See the homepage for the feature comparison.

Is TuxlerVPN Mobile the same as the desktop version?

No. TuxlerVPN Mobile is a separate product, operated as a separate business.

Does purchasing the mobile app provide access to the desktop version?

No. The mobile and desktop products are independent businesses. A Premium subscription to TuxlerVPN Mobile (billed through Google Play) covers only the Android app and does not include access to, credit toward, or any entitlement on the desktop product. To use the desktop product, purchase it separately from its provider.

Does TuxlerVPN Mobile include residential IPs?

No. TuxlerVPN Mobile uses gateway servers we operate in multiple regions; your traffic exits to the public internet from one of those gateways. TuxlerVPN Mobile does not operate or resell residential IP infrastructure. See Privacy Policy §2.6 and Data Processing Overview.

Is my device used as a peer or relay for other users?

No, your device is never used that way. The app is client-only on every tier, and your device is never used as a server, peer, relay, or exit node. Source: Privacy Policy §2.6.

Do I need an account to use TuxlerVPN Mobile?

No, you do not. Neither the Standard (free) tier nor the Premium tier requires you to create an account, provide a name, provide an email address, provide a phone number, or provide any government identifier. Both tiers are identified to our backend by a randomly generated app-instance UUID. Premium adds a Google Play purchase token, used solely to verify entitlement against Google Play. Source: Privacy Policy §2.

Which platforms are supported?

Android only, via Google Play. TuxlerVPN Mobile does not support iOS or any non-Android platform. Source: EULA §1.

Where is TuxlerVPN Mobile based?

The data controller is Tuxler Digital Services Corp., incorporated in Panama. See the About page and Privacy Policy §13 for the full registered address.

Getting started

How easy is it to get started?

Install TuxlerVPN Mobile from Google Play, open the app, and tap Connect. No account, no email, no payment, and no setup wizard. Premium ($5.99/month) can be enabled from inside the app at any time. Step-by-step instructions are on the How to Use page.

How does TuxlerVPN Mobile ensure smooth performance?

The app uses WireGuard, a modern open-source VPN protocol with a small attack surface and well-reviewed cryptography. We operate gateways in multiple regions; the app offers a country and region picker so you can switch gateways at any time. Standard and Premium tiers connect at different speed caps; see the homepage pricing comparison. See Security Practices for the protocol details.

Plans and billing

Is TuxlerVPN Mobile free?

Yes, the Standard plan is free, with the connection-speed limit documented on the homepage pricing comparison. Premium is $5.99/month.

What’s the difference between the free and premium plans?

The Standard plan is free with the connection-speed limit documented on the homepage pricing comparison. Premium ($5.99/month) raises the speed cap and adds priority email support. See the homepage for the full feature comparison.

Is there a free trial of Premium?

No, there is no free trial. Premium is $5.99/month from day one. A 30-day money-back guarantee applies on first Premium purchase per the Refund & Payment Policy and Google Play’s billing rules.

Is there an annual plan?

No, not at this time. Premium is offered as a monthly subscription only. See Subscription Terms.

How do I cancel?

Through Google Play. Step-by-step instructions are on our Cancel Your Subscription page.

Can I get a refund?

Premium subscriptions are subject to our Refund & Payment Policy and Google Play’s billing rules. Within 48 hours of purchase you can request an automatic refund directly from Google. From 48 hours up to 30 days, contact [email protected].

Privacy and logging

Do you log my browsing?

No, we do not. We do not log the websites you visit, your DNS queries, your originating IP address during a VPN session, or session timestamps after the session closes. Source: Privacy Policy §2.6, §8 and Logging & Retention Data.

What data do you collect?

The minimum required to operate the Service. The full list is in Privacy Policy §2 and summarised in Logging & Retention Data.

Do you sell my data?

No, we do not. We do not sell or share personal information for cross-context behavioural advertising. See Privacy Policy §6 and the CCPA Notice.

Do you have my email address?

Only if you have written to [email protected]. The app does not collect or transmit your email address, not on installation, not on Premium signup, and not for in-app feedback or ratings. Google Play handles your Premium billing and does not pass your email to us. The only exception is inbound support correspondence: if you email us, we see the address you wrote from. Source: Privacy Policy §2.3, §2.8.

How do I delete my data?

The dedicated walkthrough is on the Delete Your Account page. In short: uninstall the app to destroy the local app-instance UUID, cancel any Premium subscription via Google Play, then email [email protected] with the subject Privacy Rights Request: Erasure to also purge any backend records. The full process is described on our Privacy Rights page and in Privacy Policy §11.

Security and protocol

What VPN protocol does TuxlerVPN Mobile use?

WireGuard. All web traffic to TuxlerVPN Mobile’s website and API uses HTTPS / TLS. See Security Practices and Privacy Policy §7.

Is the app independently audited?

No external audit has been completed yet. We plan to commission one when our user base reaches a scale that justifies the engagement. See Security Practices.

Do you offer a bug bounty?

We do not currently offer a monetary bug-bounty programme. We do welcome coordinated disclosure and acknowledge contributors publicly with their permission. See Vulnerability Disclosure.

Acceptable use

No, torrenting is not supported. P2P file sharing and torrenting are explicitly listed as prohibited uses. See Supported & Prohibited Use Cases.

What happens if I violate the Acceptable Use Policy?

We may suspend or terminate access without refund and, where required, cooperate with law-enforcement requests. See the Acceptable Use Policy §3 and our Law-Enforcement Request Policy.

Compliance

Our processing is aligned with the GDPR — we apply its lawful-basis, transparency, and data-subject-rights requirements to EEA, UK, and Swiss users. We have not yet completed an independent GDPR audit. See the GDPR Notice for Google Play Users and Privacy Rights for how to exercise your rights.

Is your processing aligned with the CCPA?

Our processing is aligned with the CCPA — we do not sell or share personal information for cross-context behavioural advertising. We have not yet completed an independent CCPA audit. See the CCPA Notice and Privacy Rights.

Do you respond to law-enforcement requests?

We respond to valid legal process as required by law, and we resist invalid or overreaching requests. We notify affected users when legally permitted. See the Law-Enforcement Request Policy and our Transparency Report framework, which describes the categories, methodology, and quarterly cadence we will use once the app has launched.

Support

How do I contact support?

Email [email protected]. Customer support is delivered by a third-party processor and is available 24 hours a day, 7 days a week via email. Source: Privacy Policy §2.3.

How quickly will I get a reply?

General support is delivered 24/7 by email through a third-party processor (Privacy Policy §2.3), and we do not publish a specific reply SLA. For privacy-rights requests, our maximum response times are 30 days (GDPR) and 45 days (CCPA, extendable by a further 45 days where reasonably necessary). See Privacy Rights.

Do Premium subscribers get priority support?

Yes, they do. Premium subscribers can include their Google Play order ID with a support request to be routed to a priority queue ahead of Standard-tier requests. Standard-tier email support remains available 24/7 to every user. Source: Privacy Policy §2.3 and Subscription Terms.

Last updated: 5 May 2026.