TuxlerVPN Mobile
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Subscription & Payments

Cancel Your Subscription

TuxlerVPN Mobile Premium is sold exclusively through Google Play. Because the subscription is a Google Play purchase, all cancellations happen via Google Play, not from inside the TuxlerVPN Mobile app. This page summarises Google Play’s documented cancellation flow and explains what happens after you cancel. Where this page describes Google Play behaviour, Google Play’s own current documentation controls.

How to cancel via Google Play

Follow Google Play’s documented cancellation flow. The exact menu labels may change over time. The high-level steps are:

  1. Open the Google Play app on the Android device where you signed up.
  2. Tap your profile icon at the top right of the screen.
  3. Tap Payments & subscriptions, then Subscriptions.
  4. In the list of subscriptions, find TuxlerVPN Mobile and tap it.
  5. Tap Cancel subscription.
  6. Choose a reason if prompted (optional) and confirm the cancellation.

If the menu names on your device differ from the above, refer to Google Play’s current help article on cancelling a subscription at support.google.com. The cancellation is performed by Google. TuxlerVPN Mobile does not need to take any action on our side for the cancellation itself.

What happens after you cancel

  • Your Premium access continues until the end of the current billing period. Cancelling does not end the period early. Source: EULA §4, where auto-renewable subscriptions may renew unless cancelled at least 24 hours before the end of the billing cycle.
  • After Premium access expires, your installation reverts to the Standard (free) tier with the connection-speed limit documented in our pricing comparison on the homepage.
  • You can resubscribe at any time through Google Play.

If you uninstall the TuxlerVPN Mobile app, the local app-instance UUID stored on your device is destroyed. This prevents any further data collection tied to that installation. Source: Privacy Policy §11.

Refunds

Refunds are governed by our Refund & Payment Policy and Google Play’s billing rules. In summary:

  • Within 48 hours of purchase you can request an automatic refund directly from Google Play under Order History without contacting us.
  • From 48 hours up to 30 days after purchase, contact [email protected] with your Google Play order ID and we will issue the refund through the Google Play Console where you are eligible under the Refund Policy.

The full conditions, including non-refundable cases, are set out in the Refund & Payment Policy. The Refund Policy controls in the event of any conflict with this page.

Data after cancellation

Cancelling a subscription does not automatically delete the data associated with your past use of the Service. The categories that may persist are limited and are listed in the Privacy Policy §11, for example, support correspondence and Google Play purchase-token entitlement records (which include no email).

If you want a complete walkthrough of what we hold and how to delete it, see the dedicated Delete Your Account page.

To request deletion of any persisting data:

  1. Email [email protected] with the subject Privacy Rights Request: Erasure.
  2. Include identifying information such as your app-instance UUID (if available) and your Google Play order ID, which we can match against our entitlement records.
  3. We will action the request within 30 days and confirm by reply.

The full process is described on our Privacy Rights page and in Privacy Policy §11. Note that Google Play subscription verification records and tax-relevant payment records may need to be retained for the period required by Panamanian tax and accounting law (Privacy Policy §8).

Re-subscribing

You can resubscribe to Premium at any time via Google Play by repeating the original purchase flow on the Play Store listing for TuxlerVPN Mobile. If significant time has passed, previous in-app preferences may not be retained, since TuxlerVPN Mobile does not maintain a persistent named account between subscriptions (Privacy Policy §2).

If you need help

For cancellation help, refunds, or questions about your data, email [email protected]. Customer support is delivered by a third-party processor and is available 24 hours a day, 7 days a week via email (Privacy Policy §2.3).

Updates

This page is reviewed when our subscription mechanics or refund terms change. Last reviewed: 3 May 2026.