Delete your account and data

TuxlerVPN Mobile does not maintain user accounts in the traditional sense. There is no email, password, name, or phone number associated with your use of the app. This page describes how to delete the limited data we do hold and what happens after deletion. The authoritative source is the Privacy Policy, in particular sections 2 and 11.

What we hold about you

For users who have only used the app:

• An app-instance UUID, randomly generated when you first launched the app and stored locally in the app’s private storage. It may be sent to our backend when the app connects to or disconnects from the VPN service, verifies entitlement, or processes service/security requests.
• A short-lived session token used to authorize connections, stored locally until it expires or app data is cleared.
• For Premium subscribers, a Google Play purchase token/payload used to verify entitlement against Google Play, handle support and refunds, prevent subscription abuse, and satisfy legal obligations. We do not store your email, name, address, or full payment details, since Google handles billing.
• Crash reports and diagnostics at Sentry, locatable where possible by device model, Android version, app version, dates, and any diagnostic identifier included with the event. These auto-expire on the schedule documented in the Logging & Retention Data page.
• Email support correspondence, if you contacted us directly.

For users who have contacted support:

• The email address you wrote from, the content of your message, and any information you chose to share. This is the only situation in which TuxlerVPN Mobile ever sees an email address tied to you. Support threads are deleted automatically after 90 days of inactivity on the thread, even if you never ask.

That is the full list. We do not have a name, billing address, phone number, government identifier, biometric data, or any other personal information about you.

Standard (free) users

You have no account to delete. To remove all data we have about you:

1. Uninstall the TuxlerVPN Mobile app. This destroys the app-instance UUID stored on your device.
2. (Optional) Email [email protected] with subject “Account Deletion Request” if you want us to also purge any backend, support, or crash artifacts that may still be identifiable. Include approximate dates, country, device model, and app version where you can.

We confirm completion within 30 days.

Premium subscribers

To stop billing and revoke entitlement, cancel your subscription through Google Play:

1. Open the Google Play app.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Tap TuxlerVPN Mobile, then Cancel subscription.

Your Premium access continues until the end of the current billing period. Afterwards your installation reverts to the Standard tier with no further data collection.

To also remove the limited backend records associated with your subscription (purchase-token entitlement, refund/support records, and any related crash reports), email [email protected] with subject “Account Deletion Request” after cancelling. Include your Google Play order ID so we can match the entitlement record. We confirm within 30 days.

If you have contacted support

To delete the email correspondence we hold from you, email [email protected] with subject “Support-Correspondence Deletion” from the same address. We delete the correspondence (and any associated tickets held by our customer-support processor) within 30 days.

What we retain

The only data that may persist past your deletion request:

• Tax and accounting records associated with your subscription (for example, invoice metadata for the period you were a paid subscriber), retained for the period required by Panama tax law.
• Aggregated, anonymised usage statistics that cannot be linked back to you (no UUID, no IP).

How we confirm deletion

We respond to every deletion request by email, to the same address you emailed from, once the deletion is complete. If you do not receive a confirmation within 30 days, please re-send your request.

Other privacy rights

For other rights (access, rectification, portability, objection, withdraw consent, complain to a regulator), see Privacy Rights (GDPR / CCPA).

Updates

Last reviewed: 21 July 2026.